Shipping & Returns

Exciting News for Our Metro Victorian Customers: Enjoy FREE Store-wide Delivery!

We are thrilled to offer FREE delivery* store-wide for our valued customers in Metro Victoria. Now, when you spend over $150 ex GST on your order, we'll take care of the delivery costs. It's our way of showing appreciation for your continued support.

Here's how it works:

1. Minimum Order Requirement: To qualify for free delivery, simply ensure that your order subtotal (excluding GST) reaches $150 or more.

2. Delivery Carrier: We will handle the shipping for you and select the carrier from our trusted partners, including Toll, TNT, Auspost, Startrack, and DHL. Rest assured that your package will be in reliable hands.

3. Exclusions for Bulky or Fragile Items: Please note that bulky or fragile items may not be eligible for free shipping due to their special handling requirements. However, you will still have the option to purchase these items, and shipping costs will be calculated at checkout.

4. Packing Time: We understand the importance of prompt order processing. Our dedicated team aims to pack your order within 2-3 business days. Once packed and handed over to the carrier, your delivery journey will begin.

Please remember to review the estimated delivery times provided during the checkout process, as transit times may vary depending on the carrier and your location. Rest assured, we will strive to get your order to you as quickly as possible.

Don't miss out on this fantastic offer. Shop with us today and enjoy the convenience of free delivery* for your Metro Victorian orders over $150 ex GST. 

If you have any questions or need assistance, our friendly customer support team is here to help. Reach out to us, and we'll be happy to assist you.

Thank you for choosing us as your preferred retailer. We appreciate your support and look forward to serving you with quality products and hassle-free deliveries.

*Terms and conditions apply.


How to Place an International Shipping Order with Funktion Hospitality?


  1. Explore Our Collection: Browse our website and discover the wide range of products available for purchase. Select the items you wish to order and add them to your cart.

  2. Review Shipping Information: At the checkout page, provide your shipping address and select your country from the list of available options. The shipping cost will be calculated based on your location and the weight of the package.

  3. Choose a Shipping Method: Select the shipping method that suits your needs, considering factors such as delivery speed, safety and cost. Please note that transit times may vary depending on the destination country and the shipping option chosen.

  4. Complete Your Order: Enter your payment information and any applicable discount codes. Review your order details, including the shipping address and selected items, to ensure accuracy. Once everything is verified, proceed to place your order.

  5. Tracking and Delivery: After your order has been processed and shipped, you will receive a confirmation email containing the tracking number for your package. You can use this tracking number to monitor the progress of your shipment on our website or through the designated carrier's tracking portal.

  6. Delivery and Enjoyment: Sit back and eagerly await the arrival of your Funktion Hospitality package! Once it reaches your doorstep, unbox your products and enjoy the exceptional quality that Funktion is known for.


Please note that customs duties, taxes, and import fees may apply when shipping internationally. These charges are the responsibility of the recipient and will be assessed by the customs authority of the destination country.

Funktion is not liable for any parcels lost or damaged in transit. We recommend adding shipping protection for international orders.


Start Shopping Worldwide with Funktion Hospitality Today!


Pre-ordered items are delivered in accordance with the advertised delivery time frames.

If your order contains both ‘pre-order’ and ‘non-pre order’ items the items which are not subject to a’ pre-order’ will be picked and packed and sent separately. Also separate delivery fees may be charged for each delivery.

Contact Us

For any delivery or order enquiries you can email us at: 


All items are subject to a 20% restocking fee on all returnable items within the 30 days of the purchasing date depending on their condition when returned. 

*See table below for exceptions. 

If you placed an order and received free shipping but returned an item and you no longer qualify for the free shipping, you, the buyer, are responsible for paying the original cost of shipping and the return shipping cost. 

If you have any further questions regarding this policy, please call our customer service at 1300 386 584

What is a reasonable restocking fee? It is the percentage of the item’s price depending on the type of product and condition once returned. Our restocking fee is 20%. 

*Type of Return Request

Restocking Fee Applied?

Buyers changes mind, buyer remorse or price difference


Buyer refuses delivery


Buyer returns an item but it arrives to the seller damaged, defective or materially different than what was originally shipped by the seller


Buyer receives an item materially different from what they ordered


Order is returned as undelivered

No but an amount equivalent to the return shipping costs will be deducted

Items arrive to the buyer damaged or defective


Buyer refuses delivery due to visible damage incurred during shipping or caused by the carrier