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Shipping & Returns

FREE DELIVERY* store-wide when Victorian customers spend over $100 ex GST

* Free delivery will be sent on the carrier of our choice, we use the following services. Sendle, Auspost eParcel, Startrack and DHL

Bulky or Fragile items may not be eligible for Free Shipping and Shipping Costs will be calculated at checkout. 

Packing your order times: 2 - 3 business days

Delivery times: Our delivery partners are experiencing some delays due to high volumes. Parcels may take an extra week to arrive. Click here to find out up-to-date information for Australia Post.


 Bulky & Fragile Item Orders

For bulky orders or orders containing large or fragile items we charge a delivery fee based on the delivery destination and your items. The cost of delivery will be displayed in your shopping cart once a delivery address has been entered.

Pre-orders

Pre-ordered items are delivered in accordance with the advertised delivery time frames.

If your order contains both ‘pre-order’ and ‘non-pre order’ items the items which are not subject to a’ pre-order’ will be picked and packed and sent separately. Also separate delivery fees may be charged for each delivery.

Contact Us

For any delivery or order enquiries you can email us at: orders@funktionaustralia.com.au 

Returns 

All items are subject to a 20% restocking fee on all returnable items within the 30 days of the purchasing date depending on their condition when returned. 

*See table below for exceptions. 

If you placed an order and received free shipping but returned an item and you no longer qualify for the free shipping, you, the buyer, are responsible for paying the original cost of shipping and the return shipping cost. 

If you have any further questions regarding this policy, please call our customer service at 1300 386 584

What is a reasonable restocking fee? It is the percentage of the item’s price depending on the type of product and condition once returned. Our restocking fee is 20%. 

*Type of Return Request

Restocking Fee Applied?

Buyers changes mind, buyer remorse or price difference

Yes

Buyer refuses delivery

Yes

Buyer returns an item but it arrives to the seller damaged, defective or materially different than what was originally shipped by the seller

Yes

Buyer receives an item materially different from what they ordered

No

Order is returned as undelivered

No but an amount equivalent to the return shipping costs will be deducted

Items arrive to the buyer damaged or defective

No

Buyer refuses delivery due to visible damage incurred during shipping or caused by the carrier

No