Shipping & Returns

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Shipping

Shipping is within Australia only

If your item is not in stock you will be contacted by our support team. Cut off time for "Next Day Delivery" is 2:00pm Monday - Thursday.

Victoria - 1-2 Business days (Metro)

New South Wales - 1-2 Business Days (Metro) 

Queensland- 1-4 Business Days (Metro) 

South Australia - 1-3 Business Days (Metro) 

Western Australia - 1-9 Business Days (Metro) 

Tasmania - 1-3 Business Days (Metro) 

 

All items are subject to a 20% restocking fee on all returnable items within the 30 days of the purchasing date depending on their condition when returned. 

*See table below for exceptions. 

If you placed an order and received free shipping but returned an item and you no longer qualify for the free shipping, you, the buyer, are responsible for paying the original cost of shipping and the return shipping cost. 

If you have any further questions regarding this policy, please call our customer service at 1300 386 584

What is a reasonable restocking fee? It is the percentage of the item’s price depending on the type of product and condition once returned. Our restocking fee is 20%. 

*Type of Return Request

Restocking Fee Applied?

Buyers changes mind, buyer remorse or price difference

Yes

Buyer refuses delivery

Yes

Buyer returns an item but it arrives to the seller damaged, defective or materially different than what was originally shipped by the seller

Yes

Buyer receives an item materially different from what they ordered

No

Order is returned as undeliverable

No but an amount equivalent to the return shipping costs will be deducted

Items arrive to the buyer damaged or defective

No

Buyer refuses delivery due to visible damage incurred during shipping or caused by the carrier

No